Four ways we look aftera security system over its whole life:
When was your system last serviced?
A call‑out when something fails, or a plan that stops it failing. Both from the same service department.
Both are available for systems Eclipse installed and systems someone else did. The difference is when you find out there is a problem: at the moment you need the footage or the door, or at a scheduled visit months earlier.
A fault, a technician, a fix, and parts we still stock.
Log a fault through the customer portal, by email or on 1300 66 11 99 and the service department books a licensed technician. Faults are diagnosed on site, repaired with genuine parts carried in the van or ordered from our Hallam warehouse, and documented. We repair most alarm, camera, access and intercom brands, and we tell you plainly when a component has reached the end of its life rather than patching it twice.
Brands we repair and maintainScheduled visits, batteries before they die, reports for your insurer.
A security consultant quotes a plan to your system's needs and schedules visits across the year: cameras cleaned and refocused, a recording retrieved to prove the recorder works, alarm zones walk‑tested, panel and detector batteries replaced on age, door hardware and lock batteries checked, intercoms test‑called, firmware updated, user lists cleaned up and a service report filed. For monitored alarms, maintenance can be added for $15 a month, including a routine call‑out with a free backup‑battery replacement and priority phone support.
What a service visit coversEight things we check, clean, test and replace on every maintenance visit.
A maintenance visit is a checklist, not a chat in the car park. Each part of the system has its own tests and wear parts, and the report you receive afterwards lists what was done, what was replaced and what is coming up. Open each item to see what we do.
Lenses and domes are cleaned of dust, cobwebs and salt, focus and field of view are checked against the original coverage plan because brackets drift and trees grow, infrared and low‑light performance is checked after dark where it matters, and every camera is confirmed to be recording at the configured resolution and frame rate. Mounts, seals and cable glands are inspected for water ingress, and a camera that has degraded is flagged with a photo in the report.
Checked: lens and dome · focus and field of view · night performance · recording confirmed · mounts, seals and glands
Hard drive health and age are read from the recorder, actual retention is measured against the period you need, a recording is retrieved and exported to prove the whole chain works, the recorder's time is synchronised so timestamps stand up, firmware is updated, backups of the configuration are taken and the enclosure fan and ventilation are cleaned. A drive showing errors is replaced before it takes the footage with it.
Checked: drive health and age · measured retention · export test · time sync · firmware and configuration backup · ventilation
Every zone is walk‑tested, detectors are cleaned and their coverage checked against furniture that has moved, the external siren and strobe are tested, panel and wireless‑detector batteries are replaced on age rather than on failure, the communicator is test‑signalled to the control room on both paths, the user list is reviewed with you so departed staff lose their codes, and panel firmware is updated. For monitored alarms, maintenance added for $15 a month includes a routine call‑out, a free backup‑battery replacement and priority phone support.
Checked: every zone walk‑tested · siren and strobe · panel and detector batteries · communicator test on both paths · user list · firmware
Alarm systems
Strikes, magnetic locks and closers are checked for alignment and wear, readers are cleaned and tested with a credential, wireless lock batteries are replaced before they run flat on a Friday night, request‑to‑exit devices and break‑glass units are tested so egress is never compromised, the controller battery and power supply are load‑tested, the user database is cleaned of departed staff and expired contractors, schedules are reviewed against how the building now operates and lockdown is tested where it is configured.
Checked: locks, strikes and closers · readers · lock batteries · egress devices · controller power · user database · schedules and lockdown
Access control systems
Every door station, help point and lift phone is test‑called from both ends with audio levels and video checked, door and gate release is operated from each answering point, after‑hours call routing to mobiles or the control room is proven, weather seals and vandal housings are inspected, call buttons and keypads cleaned, and SIP or cloud accounts are checked for expiring credentials. Lift phones and car park help points are logged with the time of the test call for your compliance records.
Checked: test calls from both ends · audio and video · release from every answering point · after‑hours routing · seals and housings · accounts and credentials
Intercom security systemsUPS and power‑supply batteries are load‑tested and replaced on age, PoE switch ports and budgets are checked for cameras that brown out at night, enclosures are cleaned and ventilated, firmware is brought current on recorders, controllers, cameras and intercoms, default and shared passwords are removed, remote‑access accounts are reviewed and multi‑factor authentication confirmed, and the security network's separation from business systems is verified. Remote image viewing that still works after the visit is a sign the job was done properly.
Checked: UPS and PSU batteries · PoE ports and budgets · enclosures · firmware across devices · passwords and remote access · network segmentation
Each visit ends with a service report: what was tested, what was replaced, what was found and what is due next, with photos where they help. The system documentation is kept current, camera schedule, zone list, door schedule, user lists, as‑builts and manuals, so an audit, an insurer or a technician who has never seen the site can work from it. Systems are kept compliant with Australian Standards, and user manuals for your equipment can be downloaded from our website.
Provided: service report after every visit · current camera, zone and door schedules · as‑builts and manuals · insurer and audit documentation
Parts and accessories are supplied over the life of your system from our Hallam warehouse and our distribution partners, and technicians carry the common ones. When a recorder, panel or camera range reaches the end of manufacturer support, our service team notifies you in advance and proposes an upgrade path that reuses the cabling and infrastructure already in place, so a replacement is planned in the budget rather than forced by a failure. Repairs are quoted plainly, and we say so when a repair is not worth making.
Supplied: genuine parts and accessories · batteries and drives · advance end‑of‑life notice · upgrade paths that reuse your infrastructure
If it is on your wall, there is a good chance we have the parts, the software and the training for it.
Eclipse technicians receive continuous training across the brands below and repair systems we installed as well as many others. Filter by system type to see what we can do for the equipment you already have, including moving it onto our maintenance plan or our monitoring.
Hikvision & HiLookRecorder drive and firmware service, camera cleaning and refocus, Hik‑Connect account clean‑up, access terminals and 2‑wire intercom repairs. Takeovers of systems installed by others are common, usually starting with firmware, passwords and a retention check.
NDAA‑compliant camera estates serviced to the standard councils and sensitive sites expect: firmware with security fixes, certificate and account reviews, lens and housing service on exposed positions, and VMS health checks on Wisenet and Axis platforms.
BoschSolution 2000, 3000 and 6000 panel service: battery replacement, zone walk‑tests, communicator migration to the NBN, app set‑up and user clean‑up, plus Bosch camera and door‑module repairs. A long‑standing partner, so parts and knowledge run deep.
The panels we most often inherit from other installers. Each is assessed, batteries and faulty detectors replaced, default codes changed, an NBN‑ready communicator fitted and the system connected to our Grade A1 monitoring, with a plain recommendation when a panel has reached the end of its life.
Controller firmware and database backups, module and reader repairs, user and schedule audits, lockdown tests and licence renewals on the Integriti and Inception systems we have delivered at Bogong, Woodleigh School, Toorak Park and Little Lane, and on estates installed by others.
SALTOBattery replacement programs for wireless locks across school and office estates, lock and reader repairs, Space and KS software updates and user clean‑ups, on the systems delivered at St Francis Xavier, Yarra Valley Grammar, Loyola College and Woodleigh School.
Challenger panels on car parks, schools and commercial buildings, and Protege systems on commercial sites, serviced with battery and module replacement, firmware, user audits and NBN communicators, including the Belgrave commuter car park, St Francis Xavier and Loyola College systems.
RhombusCloud systems need less on‑site service and more account hygiene: Eclipse, as an Australian authorised reseller, manages licence renewals, user and role reviews, camera and sensor health, PoE and network faults and hardware swaps under the Rhombus warranty.
Enterprise video and access platforms kept healthy with server and storage checks, software updates and licence management, camera and controller service, and operator account reviews, so the control room you rely on does not quietly fall behind.
Door stations, apartment systems, help points and lift phones test‑called, repaired and weather‑sealed, with handset and monitor replacements, after‑hours routing checks and SIP account maintenance, including the Dallas Delta help points at the Belgrave commuter car park.
SmokeCloak, FlySense & HALOFog generators test‑fired on schedule with fluid cartridges, heaters and triggers serviced and recharged after any deployment; vape and environmental sensors checked for connectivity, sensitivity and firmware, with licences renewed and alert rosters reviewed.
HillsAustralian distribution partner behind many of the parts, panels, detectors and accessories we fit, with local stock that keeps repair lead times short and Hills Reliance systems supported.
Send a photo of the panel, recorder or reader, or book a free assessment, and a technician will identify the system, check whether parts and software are still available and tell you whether it is worth maintaining, worth upgrading or worth leaving alone. Most systems we inherit are kept, brought up to date and put on a plan rather than replaced.
See how we workOur own technicians, our own warehouse, our own service department.
Technicians employed, trained and inducted by Eclipse, not subcontracted by the job.
Continuous training across the brands we service, a Hallam warehouse that stocks the parts, and a service coordinator who knows your site.
Serviced around the way each site operates.
A hospital cannot have a door offline at 10am and a school cannot have a technician in a corridor at 10am either. Choose a sector to see how we schedule and scope maintenance for it and who we already do it for.
"Many businesses delay maintenance until a break‑in or a threat occurs. Regular upkeep is like routine car servicing: it keeps the system efficient and compliant with Australian Standards, reduces the risk of a malfunction and makes sure the alarm, the cameras and the doors are working on the day they are needed."
Eight stages from the first assessment to a system that is still supported ten years on.
Installation is the first third of a system's life. The rest is service. Scroll through the eight stages to see who does what, from the day we quote to the day we tell you a panel has reached the end of its life.
Security consultants, a project manager, an installation coordinator, licensed in‑house technicians, a service coordinator and the dedicated service department behind them. Technicians receive continuous training and new team members complete a full induction before they visit a site.
Free on‑site assessment
Security Consultant · on site · freeWhether you are building new, relocating, expanding or inheriting a system you do not understand, a consultant visits free of charge, identifies every piece of security equipment on site and its condition, reads the recorder, panel and controller logs, checks what is still supported by the manufacturer and what is not, and listens to what has gone wrong and what the business needs now. New premises are assessed before you move, so the plan is ready when the lease starts.
- Every camera, panel, door and intercom identified and condition‑rated
- Logs read: faults, retention, batteries, missed tests
- Manufacturer support status checked per component
- New premises assessed before the move
- Written assessment, no obligation
Scope, design and fixed quote
Security Consultant & EstimatorFor a new installation, a design to the identification, coverage and access objectives of the site. For an existing system, a plain split into keep, repair, upgrade and retire, with the infrastructure you already own reused wherever it is sound. For a relocation, a transfer plan that keeps the old site covered until the day you leave. A maintenance plan is quoted to the system's needs, visit frequency and response expectations, and bulk purchasing keeps every quote fixed and competitive.
- Install: design to the site's objectives
- Existing system: keep, repair, upgrade or retire
- Relocation: transfer plan with no gap in cover
- Maintenance plan quoted to the system's needs
- Fixed quote to your budget
Project planning
Project Manager & Installation CoordinatorWork is scheduled around how the site runs, with builders, electricians and other trades coordinated on new builds and fit‑outs, inductions and OH&S handled, equipment staged and pre‑configured in our Hallam warehouse, and for relocations the removal, transfer and recommissioning dates sequenced with the move so monitoring never lapses at either address.
- Scheduled around operations, trades coordinated
- Inductions and OH&S handled
- Equipment staged and pre‑configured in Hallam
- Relocations sequenced so cover never lapses
Installation
Licensed Eclipse technicians, not subcontractorsCameras mounted and aimed, access points configured, panels, controllers, recorders and power installed in secure, ventilated locations, cabling run and labelled, and everything integrated with the infrastructure you already have, to Australian Standards, by technicians employed and trained by Eclipse. The way a system is installed decides how cheaply it can be serviced for the next decade, so labels, drawings and tidy enclosures are part of the job, not an extra.
- Mounted, cabled and labelled to Australian Standards
- Integrated with existing infrastructure
- Secure, ventilated equipment locations
- Installed to be serviceable for a decade
Commissioning and handover
Technicians & Project ManagerEvery camera, zone, door and station is tested in your real environment, remote access and apps are set up securely, the control room receives its first test signals, staff are trained, and you receive the documentation that every future service visit will build on: as‑builts, schedules, user lists and manuals, with the 90‑day guarantee starting on the day the system goes live.
- Every device tested in your environment
- Remote access and apps set up securely
- Staff trained, documentation handed over
- 90‑day guarantee from go‑live
Preventive maintenance visits
Service Coordinator & licensed techniciansUnder the plan, visits are booked across the year at times that suit the site, school holidays, quiet trading periods, shutdowns, and each one works through the checklist above: cameras cleaned and re‑verified, recorders proven, zones walk‑tested, batteries and wear parts replaced on age, doors, locks and egress tested, intercoms test‑called, firmware and accounts reviewed and a service report filed. Faults found are fixed on the spot where parts allow.
- Visits booked around the site's calendar
- Full checklist worked through every visit
- Batteries and wear parts replaced on age
- Service report after every visit
Repairs, faults and emergencies
Service department · 24/7 emergency responseBetween visits, faults are logged through the customer portal, by email or by phone, and the service department books a technician with priority for plan customers. Monitored sites have mains and battery faults reported automatically, so often the technician calls you before you know there is a problem. Emergencies, a smashed door, a dead panel, a recorder that has stopped, get a 24/7 response, and repairs on our installations within 90 days of go‑live are covered by the guarantee.
- Faults logged by portal, email or phone
- Priority booking for plan customers
- Monitored faults reported automatically
- 24/7 emergency response
Upgrades, relocation and end of life
Security Consultant & service departmentOur service team notifies you in advance when a component is reaching the end of manufacturer support and proposes an upgrade that reuses the cabling, mounts and power already in place. When the business moves or expands, the system moves with it or is upgraded to advanced CCTV and access control, with the new premises assessed free of charge. The documentation, the service history and the people who know your site carry over, so the next decade starts with everything we learned in the first.
- Advance notice of end‑of‑life components
- Upgrades that reuse your infrastructure
- Relocations and expansions assessed free
- Service history and documentation carried forward
Delivered on recent builds, and serviced ever since.
Every one of these systems was installed by Eclipse and is maintained by the same service department that commissioned it. Drag, swipe or use the arrows.
Belgrave Multi‑Level Commuter Car Park
Tecom security and access control, Dallas Delta intercoms and Axis CCTV across four levels and a bus interchange, installed with Butlers Electrical and monitored 24 hours a day.
Bogong Car Park Extension
Inner Range Integriti access control with licence plate recognition cameras installed across a four‑level extension for Building Engineering, with 24/7 real‑time monitoring.
Woodleigh School Futures Studio
Inner Range Integriti, SALTO locks and Rhombus cloud CCTV integrated and installed with South East Building Group in a Regenerative Futures building designed by McIldowie Partners with Joost Bakker.
Yarra Valley Grammar Performing Arts & Media Centre
SALTO access control and CCTV installed with Kapitol Group and Kare Group across a three‑level centre with a black box theatre, media studio and rehearsal rooms.
St Francis Xavier Flexible Learning Area
SALTO access control, a Tecom security system and CCTV installed with Devco in a two‑storey PassivHaus‑standard building with 24 classrooms and a library resource centre.
Loyola College STEM Building
SALTO access control, a Tecom security system and CCTV installed with Newton Manor Constructions and CR Electrical in a sustainable STEM building.
Toorak Park Redevelopment
Inner Range Integriti access control and security with Hanwha CCTV installed with Construct for a shared‑use pavilion, oval and car park upgrade.
Little Lane Early Learning Centre
Inner Range Inception security and access control with CCTV installed across classrooms, play areas and communal spaces for a Reggio Emilia early learning centre.
What stands behind every installation and every service visit.
Parts and accessories are supplied over the life of your system, user manuals for your equipment can be downloaded from our website, the customer portal holds your system information, monitoring details and service requests, and the technicians who service your site are employed and trained by Eclipse. Whether the system was installed by us or by someone else, the same guarantee applies to our work, the same standards apply to the installation and the same service department answers the phone.
Maintenance and installation questions we are asked most.
Yes. Our technicians are trained to repair a wide range of security systems, not only the ones we sell, and a maintenance plan is available whether or not Eclipse installed the system. A free assessment identifies what you have, what is still supported and what it will take to bring it up to date; most inherited systems are kept, serviced and put on a plan rather than replaced.
Think of it as car servicing. Most sites are serviced once or twice a year, 24‑hour operations, pharmacies, car parks and sites with help points or fog more often, and anything with a battery, a hard drive or a moving lock has a replacement interval regardless of how it looks. Your consultant quotes the frequency to the system and the risk, and the visits are scheduled across the year so nothing waits for a failure.
Scheduled visits that work through every part of the system: cameras cleaned and re‑verified, recorders proven with a retrieved recording, alarm zones walk‑tested, batteries replaced on age, doors, locks and egress tested, intercoms test‑called, firmware and accounts reviewed, and a service report after each visit. Plan customers get priority booking for faults in between, and monitored alarm customers can add maintenance for $15 a month, which includes a routine call‑out, a free backup‑battery replacement and priority phone support.
Parts and accessories are supplied for the life of your system from our Hallam warehouse and our distribution partners, and technicians carry the common ones. When a manufacturer ends support for a panel, recorder or camera range, our service team tells you in advance and proposes an upgrade that reuses your cabling, mounts and power, so the replacement is planned rather than forced by a failure.
Any equipment fault within 90 days of an Eclipse installation is repaired or replaced at no cost. Manufacturer warranties run alongside it for longer on most equipment, and under a maintenance plan we manage those warranty claims for you, so a camera that fails in year two is swapped under warranty rather than quoted as a repair.
Yes. A security consultant assesses the new premises free of charge, we plan a smooth transfer of the existing system or an upgrade to advanced CCTV and access control, and the removal, transfer and recommissioning are sequenced with your move so the old site stays covered until you leave and the new one is covered when you arrive. Monitoring is transferred the same day.
Log it through the customer portal, email admin@eclipsesecurity.com.au or call 1300 66 11 99 and the service department books a technician, with priority for plan customers. Monitored sites have mains and battery faults reported automatically and a technician contacts you. Genuine emergencies, a door that will not secure, a panel that is dead or a recorder that has stopped, get a 24/7 emergency response.
Google rating · based on 26 reviews
"Just like to thank Keith for his time today. Did an amazing job, a man that really knows his job, very polite and very helpful. We really appreciate the time he took to go through it all. Will be recommending you to our friends and family."
R. Allsopp · Google review
"Lee, Haylee and Keith are awesome in details and professionalism. Assortments of cameras and brands. Top people in the industry at Eclipse Security. They get things done and make sure their products work."
Brad Toh · Google review
"Thanks to the team today who came and installed my security system. Alarm, CCTV and intercom for my home. Awesome guys and very smooth installation. Highly recommend for all your security needs!"
James Gatward · Google review